Job Description

User Experience Writer

At Sam's Club, we look to the User Experience Writer to create helpful copy that guides our members through their journeys. You make sure that the user flow is clear, concise, and on brand and voice. You work with product management, business, research, creative and UX partners to develop a cohesive narrative across multiple platforms and touch points.

Our ideal candidate is skilled at using language to simplify product interactions and help a user figure out what to do next, but can also integrate the brand voice into those interactions - and has the portfolio to prove it. We're looking for someone who understands the UX process (research, design, prototype, test) and uses empathy, logic, and hard data to inform their content and language choices. If you focus on user needs, continuously improve your copy to increase user comprehension, and you love to solve complex problems and work closely with others who feel the same, Sam's Club may be the place for you.

You will:

• Write copy for our end-to-end product experience-everything from user interactions, tool tips, and buttons, to onboarding flows, app store assets, and emails
• Ensure consistency of language and content across platforms and digital channels
• Partner with product managers, designers, engineers and researchers to achieve key product objectives, improve overall user experience, and increase performance metrics
• Contribute to the conceptual design process, providing insights, recommendations, and copy to improve existing experiences

Skills You'll Have:

• 5+ years of relevant writing experience that includes writing for consumer-facing products
• Ability to write brief, persuasive, on-task copy for the user interface that keeps users engaged and reduces errors and confusion.
• Strong team collaboration and experience working closely with product managers and designers
• Ability to manage your time and deadlines, as well as the ability to adapt to the ever-changing priorities of the eCommerce business.
• Ability to work quickly and efficiently without sacrificing a consistently high level of attention to detail.
• Strong presentation, communication, and negotiation skills.

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