Job Description

Staff Content Designer, Investing

This remote role offers the opportunity to shape the voice and content strategy of a leading digital investing experience. You will make complex financial concepts clear, useful, and approachable for both new investors and experienced traders. Embedded directly within product teams, you will influence product direction from the earliest stages rather than simply polishing copy at the end. The role combines strategic content design, UX writing, product collaboration, systems thinking, and hands-on execution. You will work across sophisticated investing topics while developing scalable standards, patterns, and workflows that improve content quality. AI will be an important part of the role, helping you accelerate research, prototyping, production, and broader team impact. This is an opportunity for a senior content professional to influence product experiences at scale while mentoring others and helping evolve content design practices.

Accountabilities:

• Serve as the content design voice for investing experiences, making complex concepts such as options, margin trading, predictions, perpetuals, and futures understandable without oversimplifying them.
• Write, edit, and structure product content that supports both first-time investors and experienced traders.
• Partner closely with product managers, designers, and engineers from the earliest stages of major initiatives to shape product direction, positioning, and user experiences.
• Influence product decisions through content strategy, user-centered thinking, research, and clear communication.
• Use AI throughout the product lifecycle, including research, prototyping, experimentation, and code changes, to increase productivity and impact.
• Develop content standards, reusable patterns, templates, workflows, and guidelines that enable teams to create consistent, high-quality experiences.
• Identify opportunities to automate content processes and scale content production while maintaining quality and consistency.
• Mentor and coach other content professionals and share effective practices, techniques, and approaches across the organization.
• Collaborate with Marketing, Brand, Legal, and Compliance teams to ensure consistent messaging across customer touchpoints.
• Balance strategic thinking with hands-on execution, moving quickly when appropriate while maintaining attention to critical details.
• Help evolve content design practices as product needs, technologies, and customer expectations change.

Requirements:

• 7+ years of experience in content design, UX writing, or a closely related discipline at a senior or staff level.
• Demonstrated ability to learn complex or unfamiliar subject matter and develop sufficient expertise to communicate it clearly to others.
• Experience using AI to increase individual impact, improve workflows, or empower other team members.
• Experience creating content standards or integrating product content best practices and guidelines into a design system.
• Strong strategic thinking combined with the ability to execute detailed content work independently.
• Ability to manage multiple competing priorities, work across different contexts, and make thoughtful decisions at speed.
• Experience mentoring, coaching, or empowering other professionals through knowledge sharing and best practices.
• Strong collaboration and listening skills, with a user-centered approach to understanding and solving customer problems.
• Experience partnering with Marketing, Brand, Legal, and Compliance stakeholders to deliver consistent and unified messaging.
• Strong writing, editing, communication, and storytelling skills.
• Portfolio containing at least three case studies demonstrating how writing and design improved user experiences and contributed to business outcomes.

Benefits:

• Top-tier health benefits and life insurance.
• Long-term group savings plan with employer matching.
• 20 vacation days per year.
• 4 wellness days per year.
• Unlimited sick and mental health days.
• Ability to work outside Canada for up to 90 days per year.
• Employee resource groups supporting diverse communities and employee connection.
• Fully remote work options across the United States.
• Opportunity to collaborate with a distributed team of talented, curious, and driven professionals across North America.
• Exposure to innovative financial products, AI-powered workflows, and evolving digital product practices.
• Opportunities for professional development, mentorship, and meaningful influence on product strategy.

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